moving existing surveys to the new system

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Hi there 

I’m on a free membership at the moment with my charity, and we have an ongoing survey with you. When the organisation migrates to its new system, and if we can’t upgrade to the paid membership, will our survey migrate to the new free system – will there be any difference to the user or to us? will there be any loss of results under the old system? 

 

Admin - SurveyGizmo answered
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    Hi there,

    Thank you for posting to the SurveyGizmo User Community!

    Once the migration to the new Free Account is made (in February), you will have the option to either convert your existing free account to the new free account or to upgrade to a paid account.

    Should you chose to go with the new Free Account, there are several changes to be aware of. These changes are described here:

    https://blog.surveygizmo.com/surveygizmo-free-account

    Any data that you have previously collected will not be affected, but the limits described in the above will be applied to active surveys.

    I hope this helps clarify!

    Please don’t hesitate to reach out via hello@surveygizmo.com if you have any additional questions!

    Best regards,

    David Domagalski
    Survey Explorer & Documentation Specialist
    SurveyGizmo | http://surveygizmo.com

    Admin - SurveyGizmo commented
      • Hi David thanks for this, it sounds as though our survey may be cut at page 5? Do you know the exact date in Feb the change will take place so we can capture data before that happens? Thanks

      • Hi Tamar,

        Surveys will be limited to 5 pages within the new Free Account but your existing survey would not have questions/pages removed from it.

        The current planned date for the change is Feb 21st. We will certainly communicate any necessary updates.

        I hope this answers your questions!

        Best regards,

        David Domagalski
        Survey Explorer & Documentation Specialist
        SurveyGizmo | http://surveygizmo.com

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