Message There was an error. All my surveys are gone?!?

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All my surveys are gone?!?

What the heck? Is the system down or what? Now that it is thanksgiving, is anyone doing anything about it?

Edit: I am working on the EU server surveygizmo.eu.

Admin - SurveyGizmo answered
    1

    Thanks for posting to the SurveyGizmo User Forum.  None of your fellow users will be able to help you with your question, so I have flagged it for the attention of SurveyGizmo Support.  I know that they are off for the holiday, but unfortunately it is the best that I can do.

    I checked the status of the SurveyGizmo application (http://surveygizmo.statuspage.io/).  There were no system problems reported, so hopefully you just encountered a temporary glitch.

    villevoltti90 commented
      • The problem is persisting, for over 12 hrs now, I can access a report I have shared earlier, so the data is somewhere, but the main dashboard shows the error and no surveys. Thanks for help. This is an extremely time-sensitive survey and I will be in deep shit because of this….

      2

      Hi,

      Got the same issue here. Is there a support service for the EU?

      Thanks for your prompt action on this!

      tizianarosafio90 answered
        0

        Hi all,

        Thank you for your notes and our sincere apologies for the trouble. The errors that you encountered were a result of an outage on the SurveyGizmo EU service as noted on our status page:

        https://surveygizmo.statuspage.io/incidents/6y7x4t4hthd4

        The issue has since been corrected by our engineers. Please don’t hesitate to reach out to our Support team with any further concerns:

        https://help.surveygizmo.com/help/surveygizmo-support-hours

        Best regards,

        David Domagalski
        Documentation Specialist | Customer Experience
        SurveyGizmo | http://surveygizmo.com

        Admin - SurveyGizmo answered
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