Message error explanation:

0

Hello! For a study, I made a survey and send it to 3,500 contacts. It was working pretty well until a contact reported a particular message error. I need more information of it to register and answer it properly. The message popped up out of nothing and returned the respondant to the begging of the survey.

I looked up in the documentation and in the forum for this specific message, but didn’t find anything useful. I’d really appreciate more information about this issue.

Error Message: “We’ve sensed an error in your response caused by one of our servers.
We’ve returned you to the start of your response. Please use the next button to make sure all of you responses are correct and present.
We are very sorry for this inconvenienve.”

Admin - SurveyGizmo answered
    1

    Hi Cristin,

    I have flagged your posting for the attention of SurveyGizmo Support.

    There is a chance that one of the other SurveyGizmo users on the Community Forum has encountered this problem and can answer your question.  But since this problem involves the servers used by SurveyGizmo, they should be able to provide you with an authoritative answer.

    Cristin commented
      0

      Hi Cristin,

      Thank you for posting to the SurveyGizmo Community forum. I’m sorry for the trouble!

      Our records indicate that you are already in touch with a representative from SurveyGizmo’s Support team. The Support team is continuing to investigate and will update you via your support ticket as soon as they can!

      I hope this helps clarify!

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo | http://surveygizmo.com

      Admin - SurveyGizmo answered
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