My merged accounts are no longer merged and the surveys are gone


The account I have access to was merged with another, but they are no longer merged. No one who uses the accounts can tell me what the other email was, so I have no access to my surveys. Is there a way I can find the surveys and move them to the account I have access to?

Admin - SurveyGizmo answered

    Hi Kim,

    This is certainly something that our Support Heroes can look into!

    The best way to move forward is to submit a ticket with our Support Heroes via (the support Team is also accessible via Live Chat).

    If you can provide our Support Team with relevant details regard perhaps a couple of the surveys that you are referring to, this will help us get to the bottom of this for you!

    Apologies for the trouble! We look forward to hearing from you soon!

    Best regards,

    David Domagalski
    Survey Explorer & Documentation Specialist
    SurveyGizmo |

    Admin - SurveyGizmo answered

      Hi Kim,

      I have flagged your post for the attention of SurveyGizmo Support.  No one in the Community Forum will be able to access your account to diagnose the problem – we can only take educated guesses and you likely need more than that right now.

      You can contact SurveyGizmo Support yourself at

      Admin - SurveyGizmo commented


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