Merge Codes does not work




I created a campaign and added these codes:


<p>session: [survey(“session id”)]<br />
id: [survey(“id”)]<br />
messageid: [invite(“messageid”)]<br />
guid: [contact(“guid”)]</p>


and this is what I see in the test email

session: [survey(“session id”)]
id: [survey(“id”)]
messageid: [invite(“messageid”)]
guid: [contact(“guid”)]


also I used this


<a href=”[contact(“guid”)]”>Click Here to Start the Survey [contact(“guid”)]</a><br />


and I get this:


Click Here to Start the Survey [contact(“guid”)]


with html:

<a href=”[contact(“guid”)]”>Click Here to Start the Survey [contact(“guid”)]</a><br />


also, from source code, I cannot insert codes from drop down after selecting source!!! When I select an item from drop down, it is not inserted into html source, I need to type it manually…


So, what am I doing wrong? Nothing seems to work here!




Community Admin answered

    now, another issue :)


    how can I pass a custom variable in my contact us in the survey end url


    I tried


    Static Value (use default) = rid

    Variable Name = rid

    Default Value (opt) = [contact(“rid”)]


    and this is what I get :)



    also tried


    URL Variable = rid

    Variable Name = [contact(“rid”)]

    Default Value (opt) = 


    None works! Not sure why all these are impossible to achieve, it should be straightforward!


    All I want here is pass some filed from my contact list in the redirect url…

    admin answered

      Hi Again,


      now I am trying to pass a custom field from my contact list in the redirect url


      I tried multiple options

      Post Survey Actions: Redirect to a URL:



      I tried different options “Fields To Pass (optional)” and tried “URL Variable” & “Static Value (use default)” with “[contact(“rid”)]” in the value or variable name etc… all I got is this:



      Not sure why I am having so much difficulties here! It should be very simple and straight forward!



      admin answered

        @Admin : It sounds like you’re trying to do a pretty advanced customization. I would reach out to our support team via chat or email with these questions!

        Community Admin answered


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