[Solved] Making Active


I made a user active and received an email that she was made active and password would be sent.  However, she has not received an email.  What is the turnaround time?



Dianna Murra asked

    Best answer


    Hi Dianna, thanks for posting to Community!

    Generally, new user “welcome” emails should be sent out within minutes, if not immediately. This can occasionally be delayed up to half an hour during times of high traffic, and additional delays are possible on the receiving side (your email provider may “quarantine” or hold on to messages for some time before delivering them).

    If your new user’s “welcome” email never arrived, please feel free to contact our Support team directly for assistance, either using Live Chat or email :)


    I hope this information helps!

    Nathan - Survey Astronaut answered


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