Having spent hours trying to make Lua work for simple checkboxes I’ve now been told it doesn’t work.
Here is the article explaining that it does work…
Here is their “working example”
It doesn’t work, even in their own “working examples”.
In frustration, I wrote to Support, and in amongst the usual disingenuous cut and pasted emotion about “Thanks so much for reaching out to us” was the admission…
“Unfortunately at this time GetValue does not work with multi value questions like checkboxes”
No apology. No “we’ll take it down off the website and let newcomers use legacy scripting” Just “hey, it doesn’t work, and we’re still telling everyone it does.”
SurveyGizmo clearly run their business on a different moral compass to mine.
SurveyGizmo have written to me….
“Thanks so much for your excellent feedback on Community.
I just want to clarify that only Lua is broken. Legacy scripting still works.”
Oh well then. The new system is broken; the old system works, but it being withdrawn; oh, and we still haven’t told people publicly.
I’m the original poster.
I left SG a year ago, partly over this issue.
I’m now thinking of coming back but I have one, perhaps two questions.
- Is this issue (and others with Lua) now fixed?
- If not can I have legacy scripting please (as a new account)
Is this problem fixed?? If not please add us to the bug notification list.
Same issue here – serves me right for updating my scripts to Lua then.
Thank you for your feedback and fair critique. I wanted to extend our sincere apologies for all of the trouble and wasted time that you have encountered due to the Lua getvalue issue.
The bug associated with the Lua getvalue function and multi-select questions has been escalated to our engineers and we are working to prioritize a fix for the problem. We are also assisting our new customers that do not have access to Legacy Custom Scripting, by providing access so that they may work around the current issue with getvalue in Lua Scripting.
As you are in touch with our Customer Service team, they will notify you as soon as a bug fix has been released.
Thank you again for taking the time to share your thoughts with us.
SurveyGizmo Customer Experience