[Solved] Lost administrator-login: Needing Invoice and closing account


Hi SurveyGizmo

Our administrator can’t access his account. We have closed our survey for respondents and downloaded all the data we need, so all we need now is an invoice and to close the account. 


Can you give me administrator rights or simply close the account and send me the invoice?


Thanks for a great product. Kind regards,

Ebbe Faurschou


Ebbe90000340 asked

    Best answer


    Hi Ebbe! Thanks for using Community! This is a question our Support team would be best equipped to handle, so I’ve opened an email ticket with you, where you can look forward to additional follow-up.

    In general, we are not able to grant administrator rights to a user without explicit permission from the account owner. In this case, the most efficient solution will likely be to help your administrator regain access, so you have full control over the account again :)

    Nathan - Survey Astronaut answered


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