The “create a survey” button has changed and there is no longer an option to “upload” a Word document to create a survey. The directions provided in the help sections reference an “import” button and no such button is available on the current interface.
I took a peek in your account. I’m seeing the option after clicking Create Survey. Here is a quick video of where the option is located:
Let me know if I am missing something!
SurveyGizmo Customer Experience Team