Login password – share link vs. email link


Sent an email campaign with the password (login) feature, set to auto-submit. Worked fine.

Next try was to login via share-link and the same password, it worked too, but the data end up as two different. Shouldn’t they be one and the same? How can this be solved?


Niklas90 answered

    Hi Thomas,

    We’ll need a few more details to address this issue. Reach out to our support team with the survey and password in question; they will be able to look into this issue and get things sorted for you!

    Bri Hillmer
    Documentation Coordinator
    SurveyGizmo Customer Experience Team

    Community Admin answered

      I’m in trial mode and my 7 days are out. Downgraded to Scout, but mail isn’t supported there. How can we solve this?


      Admin - SurveyGizmo commented
        • Hi Thomas,

          I have opened a Support ticket on your behalf and you should have already received an email.

          Please reply to the ticket at your convenience. We look forward to hearing back from you!

          David Domagalski
          Documentation Specialist | Customer Experience
          SurveyGizmo | http://surveygizmo.com



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