Logic triggers not working on questions

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Hi there,

I have a survey in which question 8 triggers question 9 – for all answers except “no”. Unfortunately, when I check the survey and test it – the triggers work perfectly. However, when I view the survey question 8 has logic applied which says it triggers question 9 when “no” is selected. While question 9 says it is only triggered by question 8 when anything but “no” is selected. This means, that the question is never triggered. I NEVER turned on question 8 trigger and it does not appear in the logic for the question – I have tried removing the question 9 logic and turning it back on but the question 8 trigger reappears. I have three versions of this survey and it is broken for two out of three. Please help! 

Community Admin answered
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    Hi again,

    So sorry for the trouble. I was hoping to open a ticket with you to see if I could sort this out but it looks like your user’s login email might not be a valid email address. Could you either chat with one of our support heroes tomorrow or send an email to support@sgizmo.com from an email address that you can receive responses from us at.

    We’re looking forward to hearing from you!

    The SurveyGizmo Team

    Community Admin edited answer
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      I think the your login email address might be the problem. I see a ticket that one of our support heroes responded to but I’m thinking the email did not go through.

      The SurveyGizmo Team

      Community Admin answered
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        There are NO logic triggers on question 8 – see image below.

        THEICONIC answered
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          Hi there! It looks like you perhaps have some very old question logic in your survey. Here is a tutorial with details on how to switch from the old logic triggers to the new logic:

          https://help.surveygizmo.com/help/converting-old-showhide-triggers-to-current-logic-setup

          If you continue to have trouble after following these steps do reach out to our support team!

          The SurveyGizmo Team

          THEICONIC commented
            • OK thanks – I will give that a try but given I only set this survey up in Oct 2016 and your changes were in 2014 I am a little confused. I’ll let you know how I go though.

            • This still isn’t working… There are NO logic triggers on question 8 – see the image below.

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            I have added the pictures so you can see the two versions of the survey – one with it working and one with it not.

            THEICONIC answered
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