We use your WebHooks feature to forward data from surveys directly to our database. Recently (Aug 23) we started to get failures on our ALPHA and BETA test systems, fortunately our production system was unaffected.
We traced the failures to a change in IP Address on your end. We use IP Address Allow for security. The range of addresses you have been using has been stable for many years.
- Why the change of address?
- How can we be notified of a change prior to it implementation?
NOTE: If this had happened on our production system we would have lost business and possibly clients. This is not acceptable
Decision Dynamics, LLC
Just another user here – I have seen this post up in the Community recently:
The post contains a link for requesting the new IP’s for whitelist purposes and should help mitigate against potential issues with new IPs.
Hope this helps!