[Solved] link error – no one can take the survey


The new survey link I shared doesn’t allow anyone to take the survey. They all get survey was already taken when it wasn’t.

Julieun Kawasaki asked

    Best answer


    Hey there. It sounds like you might have duplicate protection on. It’s really nice when you only want one person to take your survey. You can check those settings under Advanced and Response settings in your survey. If you turn it off you should be good to go!


    I hope this helps.



    Anita Kaufen answered

      That shouldn’t happen unless you’re sending out one of the unique links from an email campaign that has already been used by someone.  Are you sending out the regular share link?

      Chad Wilco answered


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