[Solved] Last day of billing cycle?

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Hi – can you let me know when is the last day until which we have the account active? After which day we will be unable to login in case we decide to take a break on the monthly service?

Thanks,

Ritu

v-rivash@microsoft.com

Ritu Vashisth asked

    Best answer

    0

    Hey Ritu- You or your account administrator will be able to see this information by going to Account>Account Summary. If you are monthly, you automatically renew on that date but if you are annual you should have an invoice in Account>Billing. Hope that helps!

    Molly Hooper answered
      • Thank you. I see Oct 20 as our billing date. Does that mean the account is billed and now active until November 20? When should we schedule stop payment so we are not billed on Nov 20?

      • Hey Ritu!

        You can cancel your account anytime before your next billing date if you need. Here’s an article on how to cancel. If you don’t cancel before your next billing date you will be automatically charged.

        http://help.surveygizmo.com/help/article/link/cancel-account

        Cheers,
        Holly White, Survey Fire Dancer

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