[Solved] [Known Issue] We are seeing some existing Exports stall at 1% when refreshing


We are currently investigating the cause of existing Exports stalling at 1% when refreshed.  It seems like we are only seeing these issues with an export where the elements have been re-ordered.

Newly created exports will run/refresh just fine to get you temporary access to your data, while we work on a long-term solution.



jacostarubio answered

    Best answer


    Hi Everyone!

    Thank you for your patience while we worked hard to resolve this issue, and we now have it corrected! You will need to refresh any stuck exports by going to Customize Report in the stuck export.  Once that panel opens, simply click Save and the export will refresh properly.

    Please let us know if you continue to run into issues or if we can help in any other way.

    Happy Surveying!

    Jon - The Survey Dude answered

      I just tried that. I was exporting just fine a couple of hours ago. It moves to 3% then drops back down to 1%, no matter if I save while in the export or not. I followed the instructions above, it moves to 3% then drops back down to 1%. 

      jacostarubio answered

        Hey There!

        Great news, our engineers have found a fix for this issue!!!   It still needs to go through the QA and release process, but we hope to have it resolved quickly.  :)

        Jon - The Survey Dude answered
          • Not fixed. I just had it happen again, and the customize report workaround did not work.



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