Our System Administrators are working hard on this issue as we speak, we hope to have it 100% corrected soon!
This is all fixed up! Our System Administrators worked hard to fix the domain issue as soon as we could. However, you may still be seeing some issues for a brief time until everything clears up on the interwebs.
DNS changes can take a few minutes to a few hours to propogate, so it’s mostly resolved now, but some users may still get a bad link.
We are so sorry that this happened, we of course are taking steps to make sure this NEVER happens again.
It would have been nice to know about this BEFORE sending out the survey link this evening. I would have waited. Perhaps in the future you can add a warning message to the “share” page so people getting ready to send out the survey can opt to WAIT until it is FIXED.
This problem has not yet been resolved for us here in India. It’s been 2 days now. Could you give us an alternative. We have surveys running and the respondents are not able to get into the survey yet.
This is continuing to be a problem for my clients. We have more than 200 links affected by this outage. As of 7:30 in AZ (PST) the links were working for me and my clients in VA (EST). But a main end client with 27 links is still redirecting to the register page — using a new browser where cookie cleaning would not matter. That client is in CA (PST).
What are others seeing?
It has now been 24 hours since this was supposed to have been solved. What gives?
Please provide us communication or set up some sort of outage report map so we know where issues still remain.
Our clients are still seeing an issue this morning (UK time). This is embarrassing when we told them yesterday that it was fixed.
Please provide an update.
We received ZERO notification that there was an issue with this today and it resulted in a significant decrease in revenue.
Please be sure to let your customers know that things are broken, especially when they are spending money to drive traffic to your service.