Total Time to Finish and Average Question Response times available on the Data Quality tab of Individual responses do not account for multiple-session responses; this includes respondents who made use Save & Continue and Edit Links. In addition, the default Email Campaign link behavior is to allow respondents to return to the same response; if users make use of this option in an Email Campaign the Total Time to Finish and Average Question Response times
The calculation for Total Time to Finish simply subtracts the Time Started time from the Time Submitted displayed on the Details tab of each response. As such if respondents make use of the tools mentioned above the Total Time to Finish will be inflated as it includes the time not spent in the survey.
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