[Solved] [Known Issue] Save and continue emails displaying html entities for special characters under specific conditions


Hey all,

If you have special characters in your save and continue email, collect responses that use the save and continue feature, and then make changes to the save and continue subject line for instance, you will find we start encoding the special characters as HTML entities. You won’t see it in the app unless you edit the save and continue message. You will see it in the actual email.

An easy way to fix it is to run the text through an HTML decoder such as the one here http://www.opinionatedgeek.com/dotnet/tools/htmlencode/decode.aspx

And then resave the affected fields with the newly decoded text.

Stay tuned for updates!

Patrick - Survey McDuck asked

    Best answer


    Hey Everybody,

    Our Engineers were able to get this fixed up!  Please let us know if there are still issues…and have an awesome weekend.  :)

    Jon - The Survey Dude answered


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