[Known Issue] PDF attachments from Send Email Actions are intermittently showing up blank/empty for certain surveys/customers

0

Hi there,

We are currently tracking this issue to see how many customers may be affected, and so we can find trends/similarities that will help us solve this issue.  So far, we have not been able to isolate the problem so we can fix it…  :(

Please let our Support Heroes know if you are running into this intermittent issue!

-SG Engineers

akline answered
    0

    I’ve got a report from a client that they’re receiving ‘Delivery Status Notification (Failure)’ emails on a daily basis. They are scheduled for a once per week (on Fridays) report link. Is this related to the issue you reference above, or is this something separate?

    Admin - SurveyGizmo commented
      • @akline

        Thank you for your comment! This sounds like a separate issue from the one described above. Please email support@sgizmo.com with the details and our Support Team can certainly investigate further!

        We look forward to hearing from you!

        The SurveyGizmo Team

      ×

      Login

      Question stats

      • Active
      • Views1156 times
      • Answers1 answer
      • Followers1 follower