[Solved] [KNOWN ISSUE] [FILE LIBRARY] If you attempt to delete a file out of your File Library, there is currently an error, and the file is not being deleted.


Note:  We are working on fixing this up ASAP, there are no known workarounds at this point.  :(

Talent Acquisition Surveys answered

    Best answer


    Hey Everyone!

    We’ve got this one all fixed up!  Please let us know if you are still running into issues.  :)

    -SG Engineers

    SG Admin commented
      • Hi there, I am still running into issues. When I try to go into my File Library from “Accounts”, it’s only showing me some recent questions that I uploaded – and it’s not showing me any of my folders, so I can’t view/edit anything. When I access the File Library while Building my survey, from “Select from File Library” (from the audio item I’m inserting), all the questions I deleted still seem to be there still. So it seems that there are still issues :(

      • Hi Katie,

        Thank you for your note! It looks like you are working with our Support Team on this issue. There does appear to be a problem with foldering in the library that we are looking into.

        Best regards,

        Documentation Specialist/Survey Explorer
        SurveyGizmo Customer Support


      I am having issues with deleting files from the File Library as well. Do you have an ETA on the fix?

      Community Admin commented
        • Hi there,
          This thread you commented on was from August of 2016 at which point the issue was fixed by our at that time. I am going to open a ticket with you to follow up on your issue as we might need to re-report this to the development team as a bug. You should receive an email shortly!

          Documentation Coordinator
          SurveyGizmo Customer Experience Team



        Question stats

        • Active
        • Views1140 times
        • Answers2 answers
        • Followers1 follower