[Solved] [Known Issue] Email Campaigns are having some issues with stalling and not sending to all contacts for some Accounts/surveys.


Our Engineers are working on a fix for this as I type, we hope to have this fixed up soon!  To avoid any potential issues, it is a good idea to wait to send any pending Email Campaigns, until this is solved.  We will update this post as soon as this is fixed up!

If your campaign is currently stalled/not sending, please contact our support team and we will get them sent for you once this is all fixed!  Stalled campaigns will not send on their own, you will have to let us know what is stalled for us to send them out.

Jon - The Survey Dude asked

    Best answer


    Hi Everybody,

    We have this issue fixed up going forward, so you shouldn’t see stalls happening with emails you send from this point on.

    However, there may be some stalled email campaigns currently in your accounts from when the issue was occurring.

    If this is the case, please get in touch with our support team, and we will get this corrected for you right away!

    Thank you so much for your patience while we resolved this.

    SG Engineers

    Jon - The Survey Dude answered


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