Anyone else still having issues with survey responses not showing up in reports?


As of 12:30p PST, I am still not seeing completed surveys showing up in my reports or my data files.  The latest incident report said the issue was resolved.  I’ve emailed support with no response yet. Is anyone else experiencing this still?

Also, is there any way to get in contact with support over the weekend without having 24/7 phone support?  I understand this is reserved for Enterprise accounts, but being able to contact someone regarding system issues should be an option at any time.

Admin - SurveyGizmo answered

    Hi Stefen,

    I’m sorry for the trouble with response processing delays. These should be resolved at this point but if you are still seeing delays, please don’t hesitate to reach back out to our Support team (I see that you currently have an open Support case regarding this topic).

    Best regards,

    David Domagalski
    Technical Writer | Customer Experience
    SurveyGizmo |

    Admin - SurveyGizmo answered


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