ios 9.3.5 error loading survey or not compatible with offline use


does anyone have any ideas why I can no longer download any surveys for offline use with my ios 9.3.5 device. The same surveys downloaded for offline use on my many android devices are fine nor are there any issues on other devices with latest ios.  so it doesn’t appear to be an issue with the survey itself.

I have installed the latest versions of Safari, Firefox & Chrome and these are the same across all my devices.

I am not using a vpn & have cleared the cache.

I have tried all three browsers.

Kiosk mode works.  I used the device (ipad mini) successfully in 2016 and according to the compatibility info available on surveygizmo website, ios 9.3.5 should still work.


Community Admin answered

    @Greg : We’re not aware of any issues that would cause this trouble. If you continue to have trouble downloading, reach out to our support team; they should be able to get you sorted!

    The SurveyGizmo Team

    Community Admin answered


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