The user clicks a call to action and then they are taken to the page with the embedded survey. The CTAs are basic hyperlinks to open the page. However, once clicked there is a significant delay and then clicking after a few seconds the message that the site is “not responding due to a long running script”.
Accessing the survey page directly the page loads.
This did previously work in Internet Explorer – it is a recent issue that was first reported a week ago.
I am trying to understand if it is possible that the script might error if the user is coming in from a different page?
Thanks for any suggestions in advance.
It’s a bit difficult to diagnose this without looking at the site and survey and I haven’t personally run into an issue like this. I suggest reaching out to SurveyGizmo Support as they will be able to troubleshoot directly and help you determine whether this is a general issue or something specific to your implementation/survey: