Is it possible to have SurveyGizmo calculate and include Net Satisfaction Index (NSI) and NPS in the same ‘standard’ report? If so, how?
Response NSI weighting
NSI% = (Sum of NSI weightings / Total Participants) * 100
SurveyGizmo does not have a built-in NSI calculation – the NPS calculations are done as part of the built-in NPS question so are available in the report by default if the NPS question is used.
Depending on your SurveyGizmo plan level, and familiarity with R (programming language for statistical computing and graphics), you may be able to do these calculations within your Standard Report:
A second option is to do these calculations outside of SurveyGizmo and add the results to the Standard Report as a static text element:
Another potential option would be to have a custom solution implemented via SurveyGizmo’s Programming Services Team:
Hope this helps!
Yes it does help to understand what’s feasible and what the options are. Appreciate the prompt reply. Thank you!