[Solved] If you are using reminder emails within an email campaign, can you prevent users from getting reminder emails that have completed the survey through a link outside of the email campaign?


Basically, we currently post a link to a SurveyGizmo survey on our website. We also want to send the link to specific user groups through an email campaign. I then want reminder emails to go out to everyone that hasn’t completed the survey.


Is there anyway to not send those reminder emails to people that did the survey by clicking on the link in the email campaign AND those that did the survey from the website link?

SPA Editor213315 asked

    Best answer


    Hi there!

    Thank you so much for reaching out to us via our Community! 🙂 These are great questions! So the thing with email campaigns is it will only send to reminders to users who are loaded as contacts in your campaign. If they are taking the survey via the website, there is no way to send them reminders, unless you do that manually on your end.

    I hope this helps clarify things for you. Let us know if you have any other questions. Feel free to chat us or shoot us a note at support@sgizmo.com. 🙂

    As always, we are happy to be of service.  Have a rocking’ day!


    Tawnee - SurveyGizmo answered


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