[Solved] I don’t think that my thank you emails are being sent after people fill in the survey


I have set up an email campaign for a survey where initially an email is sent out with the survey link on. I have then set up a thank email and scheduled it to go as soon as someone has completed the survey. However, I don’t think that this thank you email is being sent as when I look on the email campaign it says ‘not sent’ under the thank you email. How can I check to see that the thank you email is being sent every time someone completes the survey?

Naomi Green298784 asked

    Best answer


    I’m pretty sure it should say ‘not sent’ if you haven’t scheduled it to send at a specific time.  Like this right:


    I’d ask SG by chat if its not.  They might have to look at your survey itself.

    Matthew Albie answered


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