I have built a survey in your system and I am finding that the logic for one question does not seem to be working correctly for all questions.
I have one question, Question B, that should not appear for customers who answered option 2 for Question A so the logic reads “ask Question B when A is *not* 2”. However we noticed that for 3 responses so far, the question has not appeared when it should have. These respondents had selected option 1 for Question A but were not shown Question B. It has worked for all other cases.
What would be the best way to fix this problem?
May I ask what question type you are using as question A? If you are using Radio Button, then here is a example of how to program what you are looking to do:
The option you would pick is “is one of the following answers”. The logic here is that question B will show when question A is either 1 or 3.
Please let me know if this works for what you are trying to do.