I am having a problem with the logic pattern for one question.

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Hello,

I have built a survey in your system and I am finding that the logic for one question does not seem to be working correctly for all questions. 

I have one question, Question B, that should not appear for customers who answered option 2 for Question A so the logic reads “ask Question B when A is *not* 2”. However we noticed that for 3 responses so far, the question has not appeared when it should have. These respondents had selected option 1 for Question A but were not shown Question B.  It has worked for all other cases.

 

What would be the best way to fix this problem?

Thanks,

Gabriela

 

Gabriela asked
    1

    Hi Gabriela,

    May I ask what question type you are using as question A?  If you are using Radio Button, then here is a example of how to program what you are looking to do:

    The option you would pick is “is one of the following answers”.  The logic here is that question B will show when question A is either 1 or 3.  

    Please let me know if this works for what you are trying to do.

    Thanks,
    Mary

     

     

     

    Mary L (Moderator) answered
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