[Solved] How to turn off billing during the off-season but still have access to our data.


We went with this software so that we can turn off billing when we are not operating our camp anymore and do not need to accept feedback forms. If I turn off billing will we still be able to access our account and all of our data?

Daniel Bell asked

    Best answer


    Hey Daniel!

    If you turn off billing by downgrading your account to a free subscription, you will still have access to your account and all survey data 🙂 Please note that certain features such as Actions, Logic, and custom themes will be disabled in your surveys when you downgrade your account, but these will be restored when your account is converted again to a paid subscription.

    I hope this information is helpful!

    Nathan - Survey Astronaut answered


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