We have a survey that is setup to only allow the person to take a survey once. The person took the survey and realized they did something wrong. How can we delete their erroneous survey and allow them to take it again?
Hey Ira –
This really depends on how the survey was distributed initially. If you used an email campaign, I find the following steps to be the easiest…
- Locate and delete this response data from the ‘Individual Responses’ tab
- Copy the existing campaign under the ‘Share’ tab
- Upload the contact in question as the only contact within this new copied campaign
- Send them a new link to complete the survey
If you simply used duplicate protection, you can simply instruct the respondent in question to clear the cookies/cache of their browser and try the same link again.
I hope that helps!