[Solved] How do I set up an automatic renewal for our billing cycle?


My account is getting locked due to lack of payment. Can we set up the payment to recur every month? I want it to renew automatically?


Jeanette Cline, Web Content Manager

jcline asked

    Best answer


    Hi Jeanette,

    With a monthly account, automatic billing can be set up by inputting a credit card information in the Billing Contact Section.

    To access this section, navigate to Account > Account Summary.

    You should then see a Billing Section where you can ‘edit’ the Billing Info. You will then be automatically charged each recurring month. It is likely that automatic billing stopped due to the credit card on file needing to be updated.

    I hope this helps!

    David – Survey Explorer

    Admin - SurveyGizmo answered
      • Hi I’m trying to find someone who can help me. I tried to upgrade my account and I know the card works but it said my information wasn’t right. What do I do? I really need to get this done before finals…



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