I am sending a short survey to a very small number of highly valued contacts. I received an email with the following information:
Error: 1 contact failed upload
(Line 2) Invalid Email: (email)
I sent a message and received a response confirming the email is valid.
How can I send a valid link to have him complete the survey?
Our first step in trouble shooting this type of problem is to check the email address in the CSV file and make sure that there are no blank spaces behind it.. Sometimes if you leave a blank space behind the email address it appears to be valid but the system will evaluate it as an invalid address.