Current theme in production is w/ chat. We want to remove the option for live chat.
It sounds like you might be using a custom theme because we don’t have a live chat option built in to any of our pre-built themes. You may need to communicate with the person in your organization who created the theme and have them go into the theme’s source code and remove that live chat option for you.
You always have the option to switch to a different theme that doesn’t have that live chat option built into it as well, if that’s easier.
Tim – SurveyGizmo