[Solved] How can I cancel a certain invoice?


Hey guys,


I just wanted to upgrade to more contacts/survey. Than unfortunately something went wrong, I received an error message that the payment does not work and the order could not be done.


So I found another way to solve my problem and now do not need further contacts.

Is it possible to cancel the invoice xxxxxx because I do not need the 20.000 extra contacts at this point of time.


Thx in advance for your support!



theresaschuhmann asked

    Best answer


    Hi Theresa,

    I’ve gone ahead and cancelled the invoice you indicated email.

    Best regards,

    Christina Margarita Juarez

    Enterprise Solutions Account Manager, SurveyGizmo

    Christina - Mother of Survey Dragons answered

      Thanks Christina!


      I am very happy that this worked and you could a solution so fast! Always stunning how good the SurveyGizmo support is!


      Have a nice weekend,


      theresaschuhmann answered


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