[Solved] How can I cancel a certain invoice?

0

Hey guys,

 

I just wanted to upgrade to more contacts/survey. Than unfortunately something went wrong, I received an error message that the payment does not work and the order could not be done.

 

So I found another way to solve my problem and now do not need further contacts.

Is it possible to cancel the invoice xxxxxx because I do not need the 20.000 extra contacts at this point of time.

 

Thx in advance for your support!

Best,

Theresa

theresaschuhmann asked

    Best answer

    0

    Hi Theresa,

    I’ve gone ahead and cancelled the invoice you indicated email.

    Best regards,

    Christina Margarita Juarez

    Enterprise Solutions Account Manager, SurveyGizmo

    Christina - Mother of Survey Dragons answered
      0

      Thanks Christina!

       

      I am very happy that this worked and you could a solution so fast! Always stunning how good the SurveyGizmo support is!

       

      Have a nice weekend,

      Theresa

      theresaschuhmann answered
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