We upload weekly files for customers to be surveyed. When I select the Advanced option to select XX number of users not surveyed in the last XX days, how are those customers selected given we upload weekly data files?
Not sure how that process works on your end.
Good question. This feature will select from the full balance of contacts on your campaign that haven’t been surveyed in the last XX days, rather than just from your latest weekly data file.
I hope that helps. If you have some more specific questions about this, please chat into us in the app or on email@example.com