Ho do I transfer trial survey to free account


I am trying to transfer a trial survey to a free account and the website says a support person can do that for me. How?

angela answered

    Hey, we’re considering a paid basic account, but we would like to see the back end /what the data looks like first.  We’ve been trying to get help for a week on transferring our trial survey to the free account to use it to help us make the decision. 

    The cost to transfer is $10 but a service agent must do it for us. How do we get a service agent to help us? The customer service we have been receiving thus far has been unhelpful.


    Community Admin commented
      • Hi Angela,
        It looks like our support team has been trying to respond to you. Perhaps our responses are not coming through?

        I would be happy to move a survey for you. Is the email address on your free account a valid email address where you receive emails? If so, I will follow up with you there to get the details to move your survey.

        Let me know!

        Bri Hillmer
        Documentation Coordinator
        SurveyGizmo Customer Experience Team


      Hi Angela,

      I have flagged your posting for the attention of SurveyGizmo Support.


      Jim W (Moderator) edited answer


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