Hiding Sentiment from response exports

2

How can I hide sentiment from our PDF and CSV response exports? Thanks!  

Admin - SurveyGizmo answered
    1

    Same, all of our templates have been messed up! SG, please help! 

    HR Gan90 answered
      1

      Hi everyone,

      I wanted to let you know that our Development team has released an update to the Sentiment Analysis functionality.

      The Sentiment score will no longer be added by default to the following:

      • Raw Data Exports
      • Individual Response PDFs

      Should you want to include the Sentiment score, both of these options offer this as a setting:

      Thank you all for your patience while we addressed this! Please reach out to our Support team with any questions or concerns!

      Best regards,

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo | http://surveygizmo.com

      Admin - SurveyGizmo answered
        0

        Hi all,

        Thank you for posting on the SurveyGizmo Community forum. Additionally, thank you for sharing your feedback regarding the Sentiment analysis score.

        With the release of this new feature, the sentiment score has been automatically included in Raw Data Exports as well as response PDFs. I’m afraid that at this time there is not a way to prevent the Sentiment Score from being automatically included in these areas.

        If you create a Raw Data Export via Results > Exports, you can remove the sentiment column(s) via the General tab. To do this, un-check the box associated with the sentiment column(s) and click Save when you are finished.

        We understand this is a less than ideal solution. Your feedback and concerns have been shared with our Product and Development teams and we are looking to prioritize an update to this functionality. While we are not able to share a definitive timeline for this, I hope to be able to post an update soon.

        We apologize for the ongoing trouble! Please don’t hesitate to reach out to our Support team with any questions or concerns.

        Thank you for your feedback,

        David Domagalski
        Documentation Specialist | Customer Experience
        SurveyGizmo | http://surveygizmo.com

        Admin - SurveyGizmo answered
          1

          Same here. My templates are screwed up. SG, help!!!!!

          Anna Kebets answered
            0

            We also need to know how to turn this off. Can someone help us?!

            Eneida Forcn197628 answered
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