French words displayed wrongly in Extracted raw data into excel file

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My survey included some French sentences with accents characters. But they all turned into signs in the extracted raw data file. Is this a technical issue or is there anyway I can solve it?

This is an example of the problem..

IS answered
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    IS 2.20K Rep.

    Try this help page:

    https://help.surveygizmo.com/help/characters-displaying-incorrectly

    and see if that works better.

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