Free plan, only two surveys showing but can’t create a new one

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I have had a free account for a long time 6 years or more… survey gizmo is continually downgrading the function… ok, its free.

However the latest downgrade was i had to delete old surveys. I did, taking me to 2.

However there seems to be some glitch meaning surveygizmo only shows 2, but thinks i have more, maybe really old ones… so i can’t create a new one… any way to ‘purge’ the system?

Community Admin answered
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    Hi Jez,

    Sorry for the trouble! It looks like you’ve had an account with us for awhile. I’ve had other customers like yourself who have very old surveys from version 2 of the software that are being counted towards the quota. If you don’t mind granting access for me to log in to your account¬†(https://help.surveygizmo.com/help/grant-surveygizmo-support-access) I should be able to fix this up!

    Bri Hillmer
    Documentation Coordinator
    SurveyGizmo Customer Experience Team

    Katherine Stackpool commented
      • Same exact problem. Free account for 6 years but haven’t used service in 4 years. Deleted all surveys except for 3. It won’t let me “open” a survey. Pls Help. Aready provided access. Was hoping to launch survey today. :~) Appreciate the FREE service is still there.

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