I am on a Free Account and my respondents are recieving an error message that there are too many responses in progress, please try again later?

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There wasn’t a category for my questions, but I am wondering why respondents are recieving this error message

“There are currently too many resonses in progress, please try again later”

Lola Gill answered
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    Lola Gill 6.97K Rep.

    How many responses have you collected on your survey? The Free Account has a limit of 100 responses per survey so perhaps you have reached that limit?

    There is more info on Free Account limitations here:

    https://help.surveygizmo.com/help/free-account-features

    Hope this helps!

    MarilynMagallan commented
      • I just realized this an upgraded to the Basic Plan, will the current surevey now open to unlimited users? I am still getting the same error when accessing the link

      • Sometimes it can take a few minutes for account changes (upgrades, downgrades, etc.) to take effect. Are you still seeing the error at this point?

      • Hello, Now the survey is stating that it has reached the maximum number of respondents, is there a way to have this survey under the new memebership and allow unlimted respondents?

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