Free Account- available info changed- countries accessed from

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My first few downloads of my data had information regarding the countries the surveys were completed in – now that information is no longer present in my downloads, but I need it for my full data set – any suggestions please? 

Thanks. 

jcrawford4 answered
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    Lola Gill 6.93K Rep.

    Are you referring to an Excel export of your data? Or are you downloading data in a different way? Exporting via Results > Exports should return all available data for you survey:

    https://help.surveygizmo.com/help/excel-export

    Is this the method that you are using?

    Lola Gill answered
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      Yes that’s the method I’ve used- I tick all the boxes to be included in the Excel download. It just seems odd that the downloads used to contain the country information but now don’t. 

      jcrawford4 answered
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