[Solved] Free Account-Archived Surveys

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Hello,

 

The free account only allows 3 surveys. If a survey is archived there seems to be no way to locate it on the dashboard. I archived 2 of my 3 instead of deleting and need assistance with accessing or restoring so that I can delete them.

Thank you!

racheljohnson edited question
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    Hi Rachel,

    I’m sorry for the trouble! I have alerted our Support team and they have moved the archived surveys back into your main list so you should now be able to delete them. We hope to have this issue addressed soon so that it doesn’t pose a problem in the future.

    Best regards,

    David Domagalski
    Documentation Specialist | Customer Experience
    SurveyGizmo | http://surveygizmo.com

    Admin - SurveyGizmo commented
      • We also have the same a problem

        Please, can you un-archive our surveys so we can delete them?

        Can you also clarify why there is still an option to Archive surveys that are Active if they then become inaccessible?

        I presume we should use the ‘Move to trash’ option?

      • Hi James,

        My apologies for the trouble!

        I reached out to our Support team and you will not have access to restore and then delete the archived surveys.

        You are correct in that you should use the ‘move to trash’ option at this time. The reason that the archived view is not accessible is due to a glitch that we hope to have resolved soon, which will eliminate the cause of this issue.

        I hope this helps!

        David Domagalski
        Documentation Specialist | Customer Experience
        SurveyGizmo | http://surveygizmo.com

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