Free Account-Archived Surveys

0

Hello,

 

The free account only allows 3 surveys. If a survey is archived there seems to be no way to locate it on the dashboard. I archived 2 of my 3 instead of deleting and need assistance with accessing or restoring so that I can delete them.

Thank you!

coltstravelbaseball answered
    0

    I am having the same issue – cannot find archived surveys.

     

    Admin - SurveyGizmo commented
      • Hi there,

        I’m sorry for the trouble! I am opening a Support ticket on your behalf so that our Support team can help out.

        You should be seeing an email from us shortly!

        David Domagalski
        Documentation Specialist | Customer Experience
        SurveyGizmo | http://surveygizmo.com

      0

      Hi David

      It looks like you put me on to the Adventurer plan temporarily to sort out the issue?

      Instead of the dashboard however I only got the option to start a subscription and no way to delete surveys. So I took the option to downgrade to Scout plan and am back in the same position. Only 1 of my 20 surveys are shown on my dashboard and there’s no way to access them to delete them. 

      Please help. Only the 2018 surveys need to be kept.

      James

      Admin - SurveyGizmo commented
        • Hi James,

          My apologies for the continued trouble! Our Support team was working on this issue and I have alerted them of the problem that you have run into.

          The Support team will be reaching out via a support ticket to work on resolving this issue with you directly.

          I’m sorry for the trouble!

          David Domagalski
          Documentation Specialist | Customer Experience
          SurveyGizmo | http://surveygizmo.com

        0

        Hi,

         

        I have also lost an archived survey. I urgently need this back in my main list. Is this possible?

        Admin - SurveyGizmo commented
          • Hi Eva,

            My apologies for the trouble! I will open a Support ticket on your behalf so that our Support team can assist.

            You should see an email shortly!

            David Domagalski
            Documentation Specialist | Customer Experience
            SurveyGizmo | http://surveygizmo.com

          0

          Good afternoon, I am having the same issue and I am unable to see my survey that I archived.

          Community Admin commented
            • Hi there!

              Sorry for the trouble! I’ve reached out to you via email to gather more details in order to get this fixed up.

              Bri Hillmer
              Documentation Coordinator
              SurveyGizmo Customer Experience Team

            0

            I have the same problem Rachel did, only I only archived 1 survey. Is there a way to see an archived survey in a free account?  Please move it back so I can delete it.  Thank you.

            Community Admin commented
              • Hi there! We’ve unarchived those surveys so that you can delete them! We’re also working on a long-term fix so this doesn’t happen again!

                Sorry for the trouble!

                Bri Hillmer
                Documentation Coordinator
                SurveyGizmo Customer Experience Team

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