Hello,
The free account only allows 3 surveys. If a survey is archived there seems to be no way to locate it on the dashboard. I archived 2 of my 3 instead of deleting and need assistance with accessing or restoring so that I can delete them.
Thank you!
Best answer
Hi all,
We’ve released a fix for this issue to prevent this from happening going forward. As the ability to archive surveys was being mistakenly displayed, we removed the option to archive and unarchived all surveys in free accounts.
Thank you all for alerting us to this trouble!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
I have the same problem Rachel did, only I only archived 1 survey. Is there a way to see an archived survey in a free account? Please move it back so I can delete it. Thank you.
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Hi there! We’ve unarchived those surveys so that you can delete them! We’re also working on a long-term fix so this doesn’t happen again!
Sorry for the trouble!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
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Hi there,
I’m sorry for the trouble! I am opening a Support ticket on your behalf so that our Support team can help out.
You should be seeing an email from us shortly!
David Domagalski
Documentation Specialist | Customer Experience
SurveyGizmo | http://surveygizmo.com
Hi David
It looks like you put me on to the Adventurer plan temporarily to sort out the issue?
Instead of the dashboard however I only got the option to start a subscription and no way to delete surveys. So I took the option to downgrade to Scout plan and am back in the same position. Only 1 of my 20 surveys are shown on my dashboard and there’s no way to access them to delete them.
Please help. Only the 2018 surveys need to be kept.
James
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Hi James,
My apologies for the continued trouble! Our Support team was working on this issue and I have alerted them of the problem that you have run into.
The Support team will be reaching out via a support ticket to work on resolving this issue with you directly.
I’m sorry for the trouble!
David Domagalski
Documentation Specialist | Customer Experience
SurveyGizmo | http://surveygizmo.com
Hi,
I have also lost an archived survey. I urgently need this back in my main list. Is this possible?
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Hi Eva,
My apologies for the trouble! I will open a Support ticket on your behalf so that our Support team can assist.
You should see an email shortly!
David Domagalski
Documentation Specialist | Customer Experience
SurveyGizmo | http://surveygizmo.com
Good afternoon, I am having the same issue and I am unable to see my survey that I archived.
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Hi there!
Sorry for the trouble! I’ve reached out to you via email to gather more details in order to get this fixed up.
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
