Free Account-Archived Surveys

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racheljohnson 3 Rep.

Hello,

 

The free account only allows 3 surveys. If a survey is archived there seems to be no way to locate it on the dashboard. I archived 2 of my 3 instead of deleting and need assistance with accessing or restoring so that I can delete them.

Thank you!

operations answered

    2 answers

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    operations 11 Rep.

    I have the same problem Rachel did, only I only archived 1 survey. Is there a way to see an archived survey in a free account?  Please move it back so I can delete it.  Thank you.

    Community Admin commented
      • Community Admin -

        Hi there! We’ve unarchived those surveys so that you can delete them! We’re also working on a long-term fix so this doesn’t happen again!

        Sorry for the trouble!

        Bri Hillmer
        Documentation Coordinator
        SurveyGizmo Customer Experience Team

      0
      Admin - SurveyGizmo 15 Rep.

      Hi Rachel,

      I’m sorry for the trouble! I have alerted our Support team and they have moved the archived surveys back into your main list so you should now be able to delete them. We hope to have this issue addressed soon so that it doesn’t pose a problem in the future.

      Best regards,

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo | http://surveygizmo.com

      Admin - SurveyGizmo answered
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