[Solved] Free Account-Archived Surveys

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Hello,

 

The free account only allows 3 surveys. If a survey is archived there seems to be no way to locate it on the dashboard. I archived 2 of my 3 instead of deleting and need assistance with accessing or restoring so that I can delete them.

Thank you!

racheljohnson edited question
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    Best answer

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    Hi all,

    We’ve released a fix for this issue to prevent this from happening going forward. As the ability to archive surveys was being mistakenly displayed, we removed the option to archive and unarchived all surveys in free accounts.

    Thank you all for alerting us to this trouble!

    Bri Hillmer
    Documentation Coordinator
    SurveyGizmo Customer Experience Team

    Community Admin selected as best answer
      0

      Hi Rachel,

      I’m sorry for the trouble! I have alerted our Support team and they have moved the archived surveys back into your main list so you should now be able to delete them. We hope to have this issue addressed soon so that it doesn’t pose a problem in the future.

      Best regards,

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo | http://surveygizmo.com

      Admin - SurveyGizmo commented
        • We also have the same a problem

          Please, can you un-archive our surveys so we can delete them?

          Can you also clarify why there is still an option to Archive surveys that are Active if they then become inaccessible?

          I presume we should use the ‘Move to trash’ option?

        • Hi James,

          My apologies for the trouble!

          I reached out to our Support team and you will not have access to restore and then delete the archived surveys.

          You are correct in that you should use the ‘move to trash’ option at this time. The reason that the archived view is not accessible is due to a glitch that we hope to have resolved soon, which will eliminate the cause of this issue.

          I hope this helps!

          David Domagalski
          Documentation Specialist | Customer Experience
          SurveyGizmo | http://surveygizmo.com

        0

        I am having the same issue – cannot find archived surveys.

         

        Admin - SurveyGizmo commented
          • Hi there,

            I’m sorry for the trouble! I am opening a Support ticket on your behalf so that our Support team can help out.

            You should be seeing an email from us shortly!

            David Domagalski
            Documentation Specialist | Customer Experience
            SurveyGizmo | http://surveygizmo.com

          0

          Hi David

          It looks like you put me on to the Adventurer plan temporarily to sort out the issue?

          Instead of the dashboard however I only got the option to start a subscription and no way to delete surveys. So I took the option to downgrade to Scout plan and am back in the same position. Only 1 of my 20 surveys are shown on my dashboard and there’s no way to access them to delete them. 

          Please help. Only the 2018 surveys need to be kept.

          James

          Admin - SurveyGizmo commented
            • Hi James,

              My apologies for the continued trouble! Our Support team was working on this issue and I have alerted them of the problem that you have run into.

              The Support team will be reaching out via a support ticket to work on resolving this issue with you directly.

              I’m sorry for the trouble!

              David Domagalski
              Documentation Specialist | Customer Experience
              SurveyGizmo | http://surveygizmo.com

            0

            Hi,

             

            I have also lost an archived survey. I urgently need this back in my main list. Is this possible?

            Admin - SurveyGizmo commented
              • Hi Eva,

                My apologies for the trouble! I will open a Support ticket on your behalf so that our Support team can assist.

                You should see an email shortly!

                David Domagalski
                Documentation Specialist | Customer Experience
                SurveyGizmo | http://surveygizmo.com

              0

              Good afternoon, I am having the same issue and I am unable to see my survey that I archived.

              Community Admin commented
                • Hi there!

                  Sorry for the trouble! I’ve reached out to you via email to gather more details in order to get this fixed up.

                  Bri Hillmer
                  Documentation Coordinator
                  SurveyGizmo Customer Experience Team

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