Free Account-Archived Surveys

0

Hello,

 

The free account only allows 3 surveys. If a survey is archived there seems to be no way to locate it on the dashboard. I archived 2 of my 3 instead of deleting and need assistance with accessing or restoring so that I can delete them.

Thank you!

Cognitive answered
    0

    Hi Rachel,

    I’m sorry for the trouble! I have alerted our Support team and they have moved the archived surveys back into your main list so you should now be able to delete them. We hope to have this issue addressed soon so that it doesn’t pose a problem in the future.

    Best regards,

    David Domagalski
    Documentation Specialist | Customer Experience
    SurveyGizmo | http://surveygizmo.com

    Admin - SurveyGizmo answered
      0

      Good afternoon, I am having the same issue and I am unable to see my survey that I archived.

      Community Admin commented
        • Hi there!

          Sorry for the trouble! I’ve reached out to you via email to gather more details in order to get this fixed up.

          Bri Hillmer
          Documentation Coordinator
          SurveyGizmo Customer Experience Team

        0

        I have the same problem Rachel did, only I only archived 1 survey. Is there a way to see an archived survey in a free account?  Please move it back so I can delete it.  Thank you.

        Community Admin commented
          • Hi there! We’ve unarchived those surveys so that you can delete them! We’re also working on a long-term fix so this doesn’t happen again!

            Sorry for the trouble!

            Bri Hillmer
            Documentation Coordinator
            SurveyGizmo Customer Experience Team

          ×

          Login

          Question stats

          • Active
          • Views2175 times
          • Answers3 answers
          • Followers1 follower