We have a pending plan to sunset the Legacy Summary Report (no date has been set as of now).
We are planning to phase out Legacy Summary Reports permanently for all account levels, and currently evaluating when that will happen. After we’ve decided on when the best time will be, we will notify customers in the app ahead of time.
Why are these being removed?
We are launching our new and improved reporting suite, which will include the vast majority of the features you’ve used in your legacy Summary Reports, and some new ones as well!
What should I do if I have questions or need help?
We’ve been getting a ton of great feedback regarding what you need to see in the Standard Report before we officially sunset the Summary Report (we do not have a scheduled date for this as of now). We have been churning out features in the Standard Report and decided we needed to give you some visibility into the process.
Manager of Customer Service – Survey Mermaid, SurveyGizmo
Adding my voice to the chorus – I need the export to Word option. It enables me to re-size the graphs and tables and put in page breaks so my customers can easily see and digest their responses. One time I think the download was 35 pages and I was able to get it down to 19 or 20!
Unless I make my company buy me PDF editor software, I now have no option but to send them a 35 page document.
As for export to Excel – I see I have that option so thanks for restoring it. We would use it to copy paste all the free text comments into a Word document, for example.
I created several reports prior to the launch of the new formats for a client (a separate report for each of over 100 different subgroups); are all of these going to be invalid by 4/20? I will need to flag this for the client and potentially redo this work
Eliminating the legacy summary report with adding comparable functionality to the Standard Report is an absolute non-starter for us. We constantly use the export to Word and Excel capabilities. Removing this capability will make reporting extremely difficult. It seems as if you’re assuming that everyone will simply present data using the Standard Report and nothing else.
This is not the case.
We, for example, do all of our reports in Word. I’ve previously provided examples of what we do to support in an effort to beg you to not make reporting absolutely unusable!
Please reconsider the elimination of the legacy summary report. It is incredibly useful.
I just asked this on the other thread, but please tell me that by April you will have the ability to use the advanced appendix on the new reports! We started using this after learning about them from your trainers and through your webinars and now they are critical to our closed loop feedback process. We need the ability to pull in the survey takers name, phone, email, and sometimes the company they work for and put that in the report right next to their comments. We will be very disappointed if this feature is now deprecated.
I need download as excel also! please don’t remove it, I use it all the time.