When I download the results of my survey into excel, I cannot read the answers in Hebrew. They come out as gibberish. What do I need to do?
I have no direct experience in solving this type of problem, but I can pass along some information that might help.
The first thing that you should understand is that the values that you see in the Excel spreadsheet are the REPORTING VALUES for each of your answer options. The default for the REPORTING VALUE is the same as the ANSWER OPTION unless you specify something else. You might be able to solve your problem by specifying a unique value for each answer option.
The second thing that you should understand is that Excel does not do a very good job of interpreting special language characters. This issue has come up before in the Community Forum, so I am including links to those discussions:
Both of these posting contain links to other articles that should help you solve your problem.
If you need further assistance you may have to contact SurveyGizmo Support.