Error when opening pdf from email


A respondent received the below error when opening a pdf copy of a their survey from survey gizmo.  The survey is set up to email the responses to the survey taker.  How can this be resolved?  Thank you.


jimmynrodriguez asked

    Do you happen to have a pretty big survey? If so, it may be taking some time to generate the PDF so it’s not sending a complete file. Maybe try putting a delay on your email action to give the PDF time to generate? I think 5 minutes should be more than enough time. Here’s how to add that delay.

    If that doesn’t help, I recommend reaching out to SG directly in order to get this resolved.

    Lizzy Tekkel answered


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