Error when opening pdf from email

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A respondent received the below error when opening a pdf copy of a their survey from survey gizmo.  The survey is set up to email the responses to the survey taker.  How can this be resolved?  Thank you.

 

jimmynrodriguez asked
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    Do you happen to have a pretty big survey? If so, it may be taking some time to generate the PDF so it’s not sending a complete file. Maybe try putting a delay on your email action to give the PDF time to generate? I think 5 minutes should be more than enough time. Here’s how to add that delay.

    If that doesn’t help, I recommend reaching out to SG directly in order to get this resolved.

    Lizzy Tekkel answered
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